Plains Tire in Rock Springs is refreshed and revitalized with the introduction of our new manager Randy Terry and his right-hand man Steven Fuss. These two guys are bringing the spring back to Rock Springs with their dedication to customer service excellence. Photo 1: Randy believes strongly in this standard of excellence philosophy and giving not just a good customer experience but a great one. “A great customer service experience requires three elements.” Randy states “And those are listening to the customer, helping the customer, and then going above and beyond to ensure that they don’t ever want to go anywhere else. When you walk into our store you are not just another ticket number. You are a respected friend and with that friendship we can’t help but offer the best we have to give. After all that’s what friends are for.” Its words like this that reflect the beliefs Randy holds regarding management of the store. Surrounding himself with great people also goes a long way in ensuring being able to give the best the store can give.
“I have a great staff.” Randy boasts “they are just as dedicated to our customers as I am. That’s important because it takes teamwork to accomplish our goals.” He should know all about teamwork being an active father of four that he shares with his wife. They are involved in sports such as basketball and enjoy spending time together as a family. This is great and falls in line with Plains Tire family values and heavy involvement in community sports and activities